A customer dropped more f-bombs than Samuel L. Jackson at a Church's Chicken employee in Beaumont, Texas. It did NOT go well for her.
Our writer isn't alone in her frustrations.
Part making a high-end purchase is having a high-end shopping experience. What's the impact of less than fabulous customer service?
Among the common complaints about black-owned businesses is that they don't provide good customer service. Have they gotten an undeserved bad reputation?
The term paying customer means nothing to either group.
Mary Kay consultants are serious about building their business, sometimes just a little too serious...
If this is you, do better.
(AJC) — By 11 a.m. Wednesday 40 people in Norcross had signed up to interview for five jobs paying as little as $8 an hour without benefits. Their desire for low-paying, previously outsourced customer service work speaks volumes about Georgia’s economy, the future of employment in the United States and the seismic changes underway in […]
(Businessweek) — Eventually, all small business owners are faced with a customer who’s ready for conversational battle. Sometimes there is good reason for these combative conversations; sometimes there isn’t. Either way, when faced with this situation, you might get the urge to fight back. Or you might try to submit or adhere to every demand […]
(New York Times) — Hotel staff: I interviewed John Scott, chief executive officer of Rosewood Hotels & Resorts, last year for The Wall Street Journal about his strategies for tipping at hotels. Mr. Scott tips hotel housekeepers, doormen, porters, wait staff and concierges, and bases the tip amount on the level of service (think $2 a day for […]
(Social Media Today) — A few weeks ago I experienced a poor customer service experience that I blogged about here. Out of a subtle rage I decided to research all I could about the company and make as many people aware of my experience so others could avoid running into a similar situation. What I discovered […]