Lower-Wage Service Jobs Return
(AJC) — By 11 a.m. Wednesday 40 people in Norcross had signed up to interview for five jobs paying as little as $8 an hour without benefits. Their desire for low-paying, previously outsourced customer service work speaks volumes about Georgia’s economy, the future of employment in the United States and the seismic changes underway in an increasingly globalized economy. Mercedes Lassiter of Lawrenceville was first in line at the state-run Gwinnett Career Center. She was a customer service representative for three years until her Atlanta employer outsourced her job to India earlier this decade.
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